Return Policy

Note:

For any defective, damaged, incomplete, or wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.

Please keep in mind the following:

• You need to share the images and unboxing video for the wrong product in a fully packed condition.
• Kindly ensure the video is clear and the damaged/defective/missing part of the jewelry is highlighted in zoom.
• You must send us a video of the original labels and tags intact on the box. If the video is not shared as per the mentioned details, we will not be able to cater to any further requests.
• We will require a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to make the final decision.

In case you face any technical difficulties in following this process, kindly get in touch with us at contact@gleamy.in or WhatsApp us at +91-7717348122. We will then investigate the case and reply within 48-72 hours with the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but the actual pickup doesn’t include all said items, the company has the right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.

Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Any single jewelry in a combo/ gift box cannot be replaced or returned.

Products purchased during a special promotional offer, contests, clearance, or any special scheme cannot be returned or replaced.

How to Use Gleamy Gift Card

• Gleamy gift cards can be applied on our website at the checkout page.
• To use the gift card received via email, enter the gift card code on the checkout page.
• Enter the gift card code, and the amount will be deducted from the payable amount.
• The validity of the gift card is 40 days.
• The gift card is sent to the same email ID used to place the initial order.
• For any issues with using the gift card code, you can contact our team by WhatsApp us at +91 7717348122 between 11 AM to 7 PM (Monday to Saturday), or send an email to contact@gleamy.in